Are orders guaranteed to be created at the price and time-frame listed on the website?
Each piece of Backyard Silversmiths® jewelry is created by Andrew one-at-a-time. If we have the item available in our shop, we'll send it right out! If we don't have the item available or your size available, Andrew will get started creating it and it usually takes about 1-2 weeks. If for any reason Andrew is not able to complete your order due to pricing errors, production delays or any other reason, we will cancel your order and issue a refund.
How long does it take to receive my jewelry?
Each piece of jewelry is a piece of art handcrafted by Andrew. It could take up to 1-2 weeks to create your piece and ship. If you need your jewelry sooner for a special occasion, please contact us and depending on the complexity of the piece, we'll let you know if we can have it ready by your special day. Also note, because each piece is handmade, weight and shape may vary slightly from what you see in the photos.
Once your jewelry is complete, Backyard Silversmiths will ship it for free if its destination is within the U.S.A.! We use First Class or Priority Mail shipping and most items arrive within 2-4 days after it leaves our shop. If you paid more than $100 for your jewelry, we will also include Signature Confirmation required.
Do you ship internationally?
We do provide international shipping (paid by the customer) to some countries and may add more countries as customers request them. However, your country may impose additional import or VAT taxes and they will hold the package until you pay those fees to your country.
Do you accept returns and exchanges?
We're proud of the unique items we create. However, if you're not completely satisfied, please return your Backyard Silversmiths-created items within 14 days for a full refund.
Items marked Artisan Finds are the work of other artists and makers and are sold "as is". However, if you're not completely satisfied, please return within 14 days for a full refund.
While we offer a 14-day satisfaction guarantee on our Backyard Silversmiths jewelry, we cannot offer a refund on T-shirts.
Do you accept commissions or custom requests?
We appreciate you considering us but due to the creation of pieces for our shop, we're not able to take on commissions or custom work at this time.
Do you do repairs?
We will do free repairs on any piece of Backyard Silversmiths created jewelry. If your Backyard Silversmiths piece has been damaged or just needs some extra TLC or a boost of shine, give us a call at 254-221-0405 or e-mail us email@example.com and we can discuss refreshing the piece for you!
We do not do repairs on other jewelry.
How do I care for the jewelry?
Silver: Simply polishing the silver piece with a soft cloth from time to time should suffice. In fact, the more you wear your jewelry, the less likely it will tarnish. But for that extra boost of shine, we recommend using a silver polishing cloth or a dab of traditional silver polish.
Leather: It is our recommendation that leather should be kept as dry as possible. We recommend removing our leather bracelets and leather necklaces when showering or swimming.
Do you ever offer sales or discounts?
Yes! From time to time, we will offer discounts on our new designs, a seasonal promotion, or a fun sale 'just because'! Please note that one offer may not be combined with any other sale, promotion, discount, code, coupon and/or offer. Only one offer is valid per transaction.
Can I purchase large quantities through your website?
Possibly. Because each piece of jewelry is made by hand, all orders are reviewed to make sure Andrew can create the pieces within the quoted time frame. If the order can't be completed for any reason, we will cancel the order and give you a complete refund.