As each piece of jewelry is handmade, please allow 2-3 weeks for the creation of the piece. Backyard Silversmiths® ships items for free throughout the USA and most items arrive at their destination with 2-4 days. For our customers outside of the U.S., international shipping rates do apply and are paid by the customer. This includes any VAT import taxes or customs taxes that may be charged by your home country. (England customers: we have had many reports of steep Duty charges from your home country).
Returns and Exchanges
We're proud of the unique items we have created. However, if you're not completely satisfied, please return within 14 days for a full refund.
While we offer a 14-day satisfaction guarantee on our jewelry, we cannot offer a refund on T-shirts.
Refunds (if applicable)
Once the item is received and inspected, we will send you an email to notify you that we have received your returned item and are issuing a refund. A credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Yes! Backyard Silversmiths will refund or exchange sale items, please just note the guidelines above!